How soon will I receive my order?
We offer next day dispatch if you place your order on weekdays or the following Monday for any orders made on the weekend. For estimated delivery times please refer to our Shipping page.
Where is my order sent from?
The beautiful Sunshine Coast, QLD.
Do you offer free delivery?
Yes we do! If you are in Australia and spend over $150 and you will receive free shipping on your goodies.
Can you ship internationally?
Yes we absolutely can.
My order hasn’t arrived?
If your order has not arrived within the time frame we have given then please contact us at email@example.com immediately and we will track it down for you.
What do I do if my order has missing items?
Although we strive for perfection, we are human and sometimes things go awry. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via firstname.lastname@example.org so that they can work to solve this issue asap.
What if my item is faulty?
We take great care to ensure all items are in perfect condition and absent of any faults before shipping your order to you. Faulty good exchanges will be inspected and all claims are subject to our discretion. Please contact us via email email@example.com.
What if I changed my mind or I have ordered the wrong size?
If you need to return or exchange an item, we are happy to assist and offer a returns policy. Returns are only available on full priced items. Please contact us at firstname.lastname@example.org within 7 days of receiving your order. We will then provide instructions. Once our email with instructions have been sent the item/s must be returned to us within 10 working days. The item/s must be in their original condition, unused, unworn and unwashed. Original tags and packaging intact. Postage costs incurred are payable by you to return the item and we recommend you opt in for tracking with your postage carrier.
What methods of payment do you accept?
All major credit cards, Paypal or Afterpay.
Can you send my order as a gift?
We sure can. We gift wrap your order with a hand written note and exclude all pricing.
Yes you most certainly can! We love helping our wonderful customers out with their purchase. Please email us at email@example.com.